Refund policy

At Zappyx, operated by Veyron Infotech Solutions, we aim to ensure that you receive your products in good condition and as described on our website. This Return & Refund Policy explains when products purchased through Zappyx may be returned, exchanged, or refunded.

1. Return Eligibility

We accept eligible returns within 30 days from the date of delivery.

To be eligible for a return, the product must:

Be unused and in the same condition in which you received it.
Be in the original, undamaged manufacturer packaging.
Include all original accessories, cables, manuals, documentation, and other components supplied with the product.
Include the original invoice or valid proof of purchase.
Not have been physically damaged, modified, tampered with, or improperly installed.

Products that have been used, installed, configured, activated, registered, or otherwise altered may not be eligible for return unless the return is due to a manufacturing defect, transit damage, or an incorrect product supplied by us.

2. Non-Returnable Products

Certain products are not eligible for return due to their nature. These may include:

Software licenses and downloadable software products.
Activated software licenses, license keys, subscriptions, or product keys.
Gift cards.
Products specifically marked as "Final Sale" or "Non-Returnable" on the product page.
Products that have been registered or activated with the manufacturer.
Products that cannot be resold due to licensing, security, hygiene, or other applicable restrictions.
Products damaged due to misuse, negligence, improper installation, unauthorized modification, or physical damage after delivery.

For software and digital products, once a license, subscription, or activation key has been delivered or activated, it generally cannot be returned or refunded.

3. Products Damaged During Delivery

If you receive a product that appears to have been damaged during transportation, please contact us as soon as possible after delivery.

We may request:

Photographs of the product and packaging.
Photographs of the shipping label.
A video showing the condition of the package/product.
Your order number and invoice.

Where applicable, we may arrange a replacement, return, repair, or refund after reviewing the claim.

Customers are encouraged to inspect the package and product promptly upon delivery.

4. Defective Products

If a product develops a manufacturing defect, please contact us with your order details.

Depending on the product, manufacturer warranty, and nature of the issue, the product may be eligible for:

Replacement
Repair
Manufacturer warranty service
Refund, where applicable

Where a manufacturer warranty applies, Zappyx may direct the customer to the manufacturer's authorized service centre or coordinate warranty assistance where appropriate.

Warranty terms are subject to the respective manufacturer's policies.

5. Incorrect or Wrong Product

If we have shipped an incorrect product, please contact us as soon as possible after delivery.

After verification, we may arrange for the incorrect product to be returned and the correct product to be supplied, subject to availability.

6. Change-of-Mind Returns

If you simply change your mind about a purchase, the product may be returned within the applicable 30-day return period, provided it satisfies all return eligibility requirements.

The product must be unused, unopened where applicable, and suitable for resale in its original condition.

Return shipping costs for change-of-mind returns will generally be the responsibility of the customer.

Certain products may be excluded from change-of-mind returns due to their nature or manufacturer restrictions.

7. Partial Refunds

In certain circumstances, only a partial refund may be provided.

This may apply where:

The product shows signs of use.
Original packaging or accessories are missing.
The product has been damaged after delivery.
The product is not returned in its original condition.
The product has been opened or altered in a manner that affects its resale value.
The product is returned outside the applicable return period.

The amount of any applicable deduction will depend on the condition of the returned product and the circumstances of the return.

8. How to Request a Return

To request a return, contact us at:

Email: veyroninfotech@gmail.com

Please include:

Order number
Customer name
Product name
Reason for return
Date of delivery
Photographs/videos, where applicable

Do not send a product back without receiving return instructions from Zappyx.

Please do not send your purchase directly to the manufacturer unless specifically instructed by Zappyx or the manufacturer.

9. Return Address

Approved returns should be sent to:

Veyron Infotech Solutions
33A, RR Tower 5,
Thiru Vi Ka Industrial Estate,
Guindy, Chennai – 600032,
Tamil Nadu, India.

Please wait for return authorization and instructions before shipping the product.

10. Return Shipping Costs

For eligible change-of-mind returns, the customer is generally responsible for the cost of return shipping.

Original shipping charges are generally non-refundable.

If the product was:

Delivered damaged,
Defective on arrival,
Incorrectly supplied, or
Shipped due to an error on our part,

we will assess the situation and determine the appropriate return shipping and resolution arrangement.

11. Inspection of Returned Products

Once we receive the returned product, it will be inspected to determine whether it meets the requirements of this Return & Refund Policy.

We will then notify you by email regarding the approval or rejection of your return.

Approval of a return does not automatically guarantee a full refund. The final refund amount may depend on the product's condition and the applicable terms of the return.

12. Refunds

If your return is approved, the applicable refund will be processed to the original payment method, subject to the payment provider's processing timelines.

The time taken for the refund to appear in your bank or card account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

13. Late or Missing Refunds

If you have not received an approved refund:

Check your bank account again.
Contact your credit card or payment provider, if applicable.
Contact your bank regarding the processing status.
If the refund is still not received, contact us at veyroninfotech@gmail.com.

We will assist you in checking the status of the refund.

14. Sale and Discounted Products

Products sold under special offers, clearance sales, promotional pricing, or marked as Final Sale may be subject to different return and refund conditions.

The applicable return conditions will be specified on the product page or at the time of purchase.

Unless specifically stated otherwise, sale pricing by itself does not automatically make a product non-returnable.

15. Exchanges

We may provide an exchange where a product is received defective, damaged, or incorrectly supplied, subject to verification and product availability.

For a change-of-mind exchange, the product must meet the applicable return conditions.

If the requested replacement product is unavailable, we may offer an alternative resolution, including a refund where applicable.

16. Manufacturer Warranty

Many electronics and IT products sold through Zappyx are covered by manufacturer warranties.

Manufacturer warranty coverage, duration, exclusions, and service procedures vary by brand and product.

A manufacturer's warranty does not necessarily constitute a right to return the product to Zappyx for a refund. Where applicable, warranty claims may need to be handled through the manufacturer's authorized service network.

17. Important Note for Business & IT Products

Certain business and enterprise products, including software licenses, subscriptions, networking equipment, servers, storage products, professional AV equipment, and other specially procured products, may be ordered specifically for a customer.

Such products may be subject to special procurement, cancellation, return, and refund conditions communicated at the time of quotation or purchase.

Where a product is specially procured or configured for a customer, return eligibility may be restricted.

18. Contact Us

For questions regarding returns, refunds, exchanges, or warranty-related assistance, please contact:

Zappyx
Operated by Veyron Infotech Solutions